Last updated: February 2026

DRAFT - FOR REVIEW These terms should be reviewed by a legal professional before publishing.

Terms of Service

Welcome to JakTrack. By using our service, you agree to these terms. Please read them carefully.

1. About JakTrack

JakTrack is operated by ContextEngine Ltd, registered in England and Wales (company number: 16536241).

Registered address: 20 Wenlock Road, London, England, N1 7GU

JakTrack is a web application that helps UK families caring for children with special educational needs and disabilities (SEND):

• Track daily observations, sleep patterns, and meals
• Build and maintain detailed child profiles through AI-assisted onboarding
• Analyse EHCP (Education, Health and Care Plan) documents and generate amendment letters
• Assess benefits eligibility and build supporting evidence
• Track SEND processes (EHCP applications, DLA claims, SALT referrals)
• Detect milestones and regressions from your tracking data
• Generate professional handoff packs for appointments
• Connect with other families in a moderated community forum

2. Who Can Use JakTrack

To use JakTrack, you must:

• Be at least 18 years old
• Be a carer (parent, grandparent, foster carer, kinship carer, or legal guardian) of the child(ren) whose data you enter, with appropriate legal authority
• Have the legal authority to consent to data processing on behalf of your child(ren)
• Provide accurate information when creating your account

3. Your Account

You are responsible for:

• Keeping your password secure and confidential
• All activity that occurs under your account
• Notifying us immediately if you suspect unauthorised access

We may suspend or terminate accounts that violate these terms.

4. Subscription and Payment

Pricing

JakTrack is a paid subscription service. Current pricing is displayed on our website and during the sign-up process. Pricing may vary based on promotional offers or beta programmes.

Free Trial

New accounts may receive a free trial period. Trial terms (duration, included features) are displayed during sign-up. Additional children added during the trial may be charged immediately.

Billing

• Subscriptions are billed monthly via Stripe
• You can cancel at any time from your account settings
• Cancellation takes effect at the end of your current billing period
• We do not offer refunds for partial months

Price Changes

We may change our prices with 30 days' notice. Existing subscribers will be notified by email before any price change affects them.

5. What You Can Do

You may use JakTrack to:

• Record observations about children in your care
• Upload and analyse EHCP documents
• Generate evidence packs and handoff summaries for official purposes
• Share child profiles with other family members or professionals you authorise
• Participate in the community forum in a respectful manner
• Export your data at any time

6. What You Cannot Do

You must not:

• Enter information about children you do not have legal authority to care for
• Share your account credentials with others
• Use the service for any illegal purpose
• Attempt to access other users' data
• Harass, abuse, or harm other users in the community
• Impersonate professionals (e.g., claim credentials you don't have)
• Upload malicious files or attempt to compromise our systems
• Use automated systems to access the service (bots, scrapers)
• Attempt to manipulate or circumvent AI safety measures

7. Community Forum Guidelines

The JakTrack community is a space for mutual support. When participating:

• Be respectful and kind to other families
• Do not share identifying information about other people's children
• Do not post harmful, offensive, or illegal content
• Do not give medical or legal advice unless you are a verified professional
• Report inappropriate content using the report feature

We moderate the community and may remove content or users who violate these guidelines.

8. Important Disclaimers

Always consult qualified professionals:

• For medical concerns, consult your GP, paediatrician, or relevant specialists
• For legal matters (including EHCP appeals), consult a solicitor or SEND specialist
• For educational advice, work with your child's school and local authority

AI-Generated Content

JakTrack uses AI to help analyse diary entries, detect patterns, check EHCP language, draft letters, and suggest profile updates. AI-generated content may be:

• Inaccurate or incomplete
• Missing important context
• Not suitable for your specific situation

Always review AI suggestions carefully before accepting or using them. You remain responsible for the accuracy of your child's profile and any documents you submit based on AI-generated drafts.

9. Service Availability

We aim to keep JakTrack available 24/7, but we cannot guarantee uninterrupted access. We may:

• Perform scheduled maintenance (we'll try to notify you in advance)
• Experience unexpected downtime due to technical issues
• Temporarily suspend service to address security concerns

We are not liable for any losses resulting from service unavailability.

10. Your Content

You retain ownership of all content you create in JakTrack (diary entries, profiles, uploaded files, EHCP documents). By using the service, you grant us a licence to:

• Store and display your content to you
• Process your content with AI to provide features
• Share your content as you direct (e.g., with family members you invite)

We will never use your content for advertising or sell it to third parties.

11. Intellectual Property

JakTrack, including its design, code, and features, is owned by ContextEngine Ltd. You may not copy, modify, or redistribute the service or its components.

12. Limitation of Liability

To the maximum extent permitted by UK law:

• JakTrack is provided "as is" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Our total liability to you shall not exceed the amount you paid us in the past 12 months

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

13. Changes to These Terms

We may update these terms from time to time. For significant changes:

• We will notify you by email at least 30 days before changes take effect
• Continued use after the effective date means you accept the new terms
• If you disagree with changes, you may close your account before they take effect

14. Termination

You may close your account at any time from Settings → Privacy & Data → Delete Account.

We may terminate or suspend your account if you:

• Violate these terms
• Engage in fraudulent activity
• Harm other users or the service

Upon termination, your data will be retained for 30 days then permanently deleted (see our Privacy Policy).

15. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

For questions about these terms:

• Email: [email protected]

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